Flex Program Terms and Conditions

By enrolling in the Flex House Program (“Flex Program”) and accepting the associated discount, you agree to comply with these Terms and Conditions, which supplement the General Terms and Conditions of Erika’s House Cleaning LLC. These Terms govern your participation in the Flex Program and remain in effect for its duration. Please read entirely.

1. Program Overview

The Flex Program offers discounted cleaning services in exchange for client flexibility. Flexibility includes, but is not limited to, schedule changes, technician assignments, and responsiveness to feedback. The program is designed to provide value while accommodating variable scheduling needs.
Failure to adhere to these terms may result in revocation of your Flex Program status, reinstatement of standard pricing, or retroactive invoicing for discounts previously applied.

2. Scheduling and Rescheduling

Ideal Appointment Times: We will work with you to determine an ideal cleaning day and time. However, FLEX Program members must expect changes, including short-notice rescheduling.
Last-Minute Changes: If we reschedule with less than 96 hours’ notice and you cannot accommodate the change, no cancellation fees will apply. If the notice period exceeds 96 hours, standard cancellation and rescheduling policies will apply.
Skipping Cleanings: If a rescheduled time does not work with your availability, we may skip your cleaning for that cycle.

3. Participation Duration

Enrollment in the Flex Program is valid for six (6) months. At the end of this period, Erika’s House Cleaning LLC may extend or suspend participation based on program availability and adherence to these terms.

4. Eligibility and Service Frequency

Enrollment in the Flex Program is at the sole discretion of Erika’s House Cleaning LLC. The program is available only to a select number of clients and for specific time slots.
Discount Levels:
- 40% Off — available only for weekly or bi-weekly cleaning schedules.
- 15% Off — available for every 4-week cleaning schedules.
Monthly (Every 4 Weeks) Clients: If an every-4-weeks appointment is rescheduled or canceled and the gap between visits exceeds 5 weeks, that visit will be charged at full price or may incur an additional fee.
Occasional or one-time services are not eligible for any FLEX Program discount.

5. Opt-Out and Re-Enrollment

You may opt out at any time without penalty.
Re-enrollment is subject to availability and may not be offered in the future.
Opting out must be communicated via text, email, or phone.

6. Feedback and Satisfaction Guarantee

Feedback Requirement: FLEX Program members agree to provide feedback if dissatisfied and allow Erika’s House Cleaning LLC the opportunity to resolve concerns under our Satisfaction Guarantee.
No Negative Reviews Clause: Public negative reviews while participating in the program are prohibited. Concerns must be addressed directly with Erika’s House Cleaning LLC. Breaching this term may result in removal from the program and retroactive billing for discounts received due the whole Flex Program.

7. Confidentiality

FLEX Program pricing is confidential and may not be shared outside the program.
Participation is by invitation only. Referrals are welcome, subject to availability.

8. Cancellation Policy

Client-Initiated Cancellations: At least 72 hours’ notice is required to cancel or change an appointment. Failure to provide notice may result in standard cancellation fees.
Excessive Cancellations: Frequent last-minute clients cancellations may result in program removal.

9. Technician Assignments

Technician assignments are based on availability. Specific technician requests cannot be guaranteed.

10. Payment Terms

Discounted pricing is contingent upon compliance with these Terms.
If you are removed from the program due to a breach of these terms, any past discounted services may be retroactively billed at the standard rate.
Payment deadlines follow the General Terms and Conditions.

11. Limitations of Liability

Participation in the Flex Program does not alter the liability limits or conditions in the General Terms and Conditions.

12. Changes to Terms

Erika’s House Cleaning LLC reserves the right to modify these Terms at any time. Changes will be communicated in writing via email or text and will take effect immediately unless otherwise specified.