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Erika’s Maintenance Cleaning Process Is Guaranteed!
Get the Most Out of Your Cleaning Service!
We stand behind our process!
We guarantee that everything included in our maintenance service, as described in our service details, will be completed thoroughly and consistently on every visit.
Our services follow a defined step-by-step process — what’s done and how it’s done is based on a carefully built routine. However, we want to clarify that we cannot guarantee specific outcomes.
Why? Since the level of service, frequency, and any add-ons are chosen by the client, we have no control over the home’s condition between visits. Maintenance visits follow a set process, they’re not adjusted each time based on how the home looks that day — unless the client lets us know in advance that something extra is needed.
This is different from deep cleanings, which are specifically tailored to the home’s condition at the time of service.
We offer two different approaches to cleaning services: process-based and results-based, each designed to fit different needs.
Process-based service follows a consistent, step-by-step approach that is applied during every visit. This method is used for all of our pre-designed flat-rate services, such as Maintenance Cleaning or Deep Cleaning. It’s ideal for homes with relatively predictable conditions and allows us to price fairly, plan efficiently, and deliver consistent quality. Our Deep Cleaning service also reflects the current condition of the home at the time of service, which helps us ensure the appropriate time and effort is allocated within the flat-rate model.
Results-based service, on the other hand, focuses on achieving specific client goals. This approach is best suited for special situations or requests where the condition is more variable, and the expected outcome may go beyond what’s covered in our structured routines. Because of this variability, we offer results-based services at an hourly rate. This allows flexibility, especially when extra time may be needed to target heavy buildup or highly specific needs. Results can be subjective, and certain surfaces may require significant time and still not look perfect—so this format gives both you and our team the room to adjust.
For example, our maintenance service includes dusting all accessible baseboards during every visit. In most homes, this keeps baseboards in great shape for 10–13 months. However, if a pet frequently lays against a specific area of the wall, that baseboard might need more than just dusting—it may require hand-wiping or scrubbing. We’re happy to help, but that task would fall outside of routine maintenance and should be added to your plan—either on an ongoing basis or as needed.
In short, we guarantee excellence in our process and consistency, but not absolute perfection in results—especially when conditions fall outside the scope of our routine services. That said, we’re always happy to tailor your plan to meet your home’s unique needs. Just let us know!
How to Get the Best Results from Your Recurring Cleaning Visits
Our recurring cleaning service is designed to help you maintain a clean and comfortable home.
We offer weekly, bi-weekly, or monthly scheduling to fit your lifestyle.
Our maintenance service is intended for homes that are well-suited to routine upkeep — meaning we’re maintaining new dust and light buildup in homes where regular tidying is done between visits, appropriate to the service frequency and household needs. It’s not designed for heavy buildup, long-neglected areas, or accidental messes or spills that weren’t cleaned up right away. Maintenance service is best for homes in good condition — meaning your home is already in a state that allows us to deliver consistent, high-quality results by maintenance service.
If your home needs a bit more attention, just let us know! We’re happy to adjust the service to better meet your needs.
Make the Most of Your Cleaning Day
These tips will help you get the most out of each visit.
Below are helpful tips and good practices to help you determine which service frequency will best fit your needs.
Weekly Services
For weekly service in homes with a small household, such as a happy couple without pets, minimal upkeep between our visits as simple tasks like wiping the stovetop after spills (because who wants to live with tomato sauce on the stove all week, right?), tidying up accidental messes, and keeping the house organized will be enough.
With fewer occupants and no pets, maintaining the home can rely solely on our team, and we can deliver the best results through our routine maintenance during our visits.
However, in busier households with more occupants or pets—especially when both are present—even weekly service may require additional preparation before our visits. A bit of extra effort in tidying and organizing before our visit helps us deliver the best results for your home that we want to give you.
Bi-Weekly Services
For bi-weekly service in lightly occupied homes, the situation is similar to the weekly service described above. However, with bi-weekly service, the needs can vary depending on the house. Some homes accumulate more dust, some experience hard water buildup and some require extra care for their floors. In a properly prepared and organized house, we can handle all of these needs, and our maintenance estimate does cover all that.
For bi-weekly homes with heavier occupancy or pets, which is often reflected in the home’s condition, some level of upkeep between visits is considered good practice. Most of our clients follow this good practice as a simple habit, such as wiping the stove after sauce spills instead of scrubbing it to perfection after every use. They may not vacuum their entire house between visits—that’s what we’re here for—but with kids or pets running in and out, they typically run a vacuum over high-traffic areas or the kitchen a couple of times a week to prevent excessive dirt buildup. Similarly, while they may not clean every inch of their countertops or move every item on the counter top, they do a quick wipe after food prep or spills. As good practice, they also ensure that the surfaces we need to address are decluttered and ready for cleaning. Lastly, they take care of trash on a regular basis, ensuring it doesn’t overflow before our visits. This good practice between our bi-weekly visits ensures that we can deliver our service to the best ability.
Monthly Services
For monthly service, we account for the need for extra effort during our visits. We’re ready to give the bathtub an extra scrub and provide additional touch-ups around the house. However, maintaining traffic areas and preparing the home before our visit becomes even more important. Good practice includes ensuring that surfaces requiring our attention are decluttered so we can focus on providing thorough cleaning and extra care.
Our Clients as a good practice perform upkeep similar to that of bi-weekly clients with more occupied houses, with some additional tasks. For example, mopping high-traffic areas between visits may be a good practice.
Our monthly maintenance cleaning is not designed for occupied households that cannot adequately prepare for our visit or do additional maintenance cleaning for the most-used areas between visits. If this applies to your household, please let us know, and we can adjust the service by allocating extra time to maintain your home on a monthly basis without that much upkeep from you — if you need that extra help, we’ve got you covered! Depending on your home’s occupancy and condition at each visit, switching to bi-weekly service may be a more suitable and cost-effective option.
Help Us Clean Efficiently
To keep things efficient, please make sure the areas we clean are accessible when we arrive. If you have one priority room to clean first or last, just let us know in advance — we’re happy to accommodate!
However significant restrictions on what room or are we can clean and when may affect timing and flow, so tell us early so we can plan accordingly.
Flexible Options for Busy Homes
We’re here to help make it work. If your home needs more help, no problem — we can add time to your visit or switch you to a more frequent service.
Just reach out so we can adjust your service and pricing accordingly.
Homes with Varying Conditions – Not Too Picky, Just Practical
If you’re a busy household, or if you’ve just had an extra-intense couple of weeks—maybe the kids were home for the holidays and upkeep between visits was a challenge—but you’re not too particular about perfection and prefer a more relaxed approach, that’s totally okay too!
We’ll do our best within your current service setup, but please note that quality and satisfaction guarantees may be limited.
Unless we hear otherwise from you, we’ll continue working within the current scope of service, doing our best within the structure of recurring maintenance visits.
We hope this guide helps you get the most from our service. By working together, we can ensure your home shines to its fullest potential.
How We Can Help More!
Here are some examples of what we can add to your service! If you don’t see what you need, just give us a call—we’re happy to help!
Please Note: While we can assist with some levels of organizing as Add-On service, there are certain items and areas we cannot handle: Jewelry, money, collectibles, decorations or artwork, documents, or paperwork: Areas with these items may need to be skipped.
Laundry (clean or dirty): We cannot organize or handle laundry, as it often includes mixed items such as undergarments. To maintain respect and boundaries for our cleaners, please ensure all laundry, especially your teenager’s, is placed in a laundry basket before our visit. Otherwise, we will need to skip that area.
Trash: We will collect trash from waste baskets, but please ensure all trash is properly placed in the waste baskets, and there is no trash on floors or surfaces we clean. We account for the usual amount of trash, which is one to two large trash bags per household. Areas with excessive trash on surfaces or floors will need to be skipped.
