Your Cleaning Questions Answered

At Erika’s House Cleaning LLC, we proudly serve Colorado Springs and selected neighborhoods in the surrounding areas, including: Monument, Black Forest, Manitou Springs, Peyton and Fountain,

If you’re in one of these areas and aren’t sure whether we service your neighborhood, just reach out—we’re happy to check and confirm for you.

Please note: We do not service military bases.

Yes! At Erika’s House Cleaning LLC, your satisfaction means everything to us. If you’re not completely happy with the quality of your service, please contact us within 24 hours—we’ll gladly return to re-clean the areas of concern. Please note: We do not offer refunds, but we’re committed to making things right through a follow-up visit.

This approach helps us uphold the high standards we’re known for while ensuring you receive the clean, comfortable home you expect and deserve.

Yes! At Erika’s House Cleaning LLC, we bring all the necessary supplies and equipment—including vacuum cleaners—to ensure a thorough and efficient cleaning every time.

We do kindly ask that you provide: A toilet brush for each bathroom and sny specific trash can liners you’d like us to use

If you have allergies or prefer we use your own cleaning products or equipment, just let us know in writing at least 7 days before your scheduled service. You’re welcome to provide your preferred products, but please also include clear usage instructions and Safety Data Sheets (SDS). As an employer, we are legally required to ensure our team has access to SDS for any product they use. We also reserve the right to decline the use of certain products or equipment that may not meet our safety or performance standards.

At Erika’s House Cleaning LLC, we use a carefully selected range of cleaning products that are both effective and safe for your home. Nearly all of our standard products are eco-friendly, non-toxic, and biodegradable, helping to protect your health and minimize environmental impact.

The only exception is Easy-Off oven cleaner, which we use selectively because it delivers the best results for tough oven jobs. All other products used in your kitchen, bathrooms, on furniture, and floors are green-certified and safe for children and pets.

Yes, we can use your vacuum or mop upon request. However, please let us know in writing at least seven days before your scheduled service if you’d like us to use your equipment. The vacuum or mop must be fully functional and ready to use—we will empty the canister after use, but we do not clean, maintain, or troubleshoot client-supplied machines.

Please note that we are not liable for any damage that may occur while using your vacuum or mop. A minimum fee of $20 per visit applies when using client-provided equipment, and additional charges may be incurred if it requires extra time or effort. We also reserve the right to decline the use of any equipment we consider unsafe or unsuitable.

If you’d like us to use your tools, just provide clear instructions and we’ll do our best to accommodate.

If you have items that are fragile, high in value (monetary or sentimental), or require special care, please let us know in writing before your scheduled service. We’ll gladly make note of them and avoid handling anything you’d prefer we leave untouched.

To ensure their safety, we recommend that you personally dust or clean those items. Your peace of mind matters to us, and we want to treat your home with the same care and respect we would our own.

Not at all—it’s entirely up to you! Some clients prefer to be home during the cleaning, while others schedule their service while they’re away. We’re happy to accommodate whichever option works best for you.

For the most efficient service, it’s ideal if our team can work with minimal interruptions. If you do plan to be home, we just ask that space is given so our technicians can focus and complete the cleaning thoroughly and on time.

If you’re not home:
No problem! Just provide us with entry details—such as a garage code, lockbox, or door instructions—and we’ll take it from there. Your information is always handled with care, confidentiality, and professionalism.

Whether you’re present or away, our goal is to deliver reliable, high-quality cleaning that fits your schedule and makes your life easier.

No problem—just let us know! We understand that plans change, and we’ll always do our best to work with your schedule.

You’ll receive reminders before your appointment to help you plan ahead. If you ever need to cancel or reschedule, we simply ask that you let us know at least 2 days before your scheduled cleaning.

If it’s shorter notice, a 50% fee may apply. For same-day cancellations, the full service cost may be charged—though we’ll always review each case with care.

You can cancel or reschedule by phone, text, or email—whatever’s easiest for you.

Have a change in plans? We’re just a text or call away—and happy to help!

We do our best to provide consistency by assigning the same cleaner for your regular maintenance visits. That said, situations like illness, vacations, or scheduling adjustments may sometimes require a substitute.

We also occasionally optimize our routes to improve efficiency, which can result in changes to your assigned technician. But no matter who visits, you can trust that every member of our team is fully trained and follows the same high-quality cleaning standards.

Our goal is always to keep transitions minimal and ensure your home receives the same great care—every time.

A little prep goes a long way in helping our team deliver the best possible results! Here’s how you can help us get started smoothly:

Tidy Up Surfaces and Floors (or Let Us Know if You Need Help)
Please remove clothing, toys, dishes, and other personal items so we can easily access all areas that need cleaning.
If you’ll need help preparing surfaces, just let us know in advance—we offer Prep Assistance for a small additional charge and can schedule extra time as needed.

Secure Fragile or Valuable Items
If you have anything delicate, valuable, or sentimental, we recommend storing it in a safe place before your visit to prevent accidental damage during the cleaning process.

Plan for Pets
We love pets, and we’re happy to work around them as long as they’re friendly and not interfering with the cleaning. If you’re unsure how your pet will react to our team, we ask that you supervise them or keep them secured during the visit to ensure a safe and smooth experience for everyone.

Taking these simple steps helps us focus on what we do best—delivering a detailed, efficient, and stress-free clean. We appreciate your help!

Not necessarily! At Erika’s House Cleaning LLC, we’re a pet-friendly team and we’re happy to work around your pets—as long as they’re comfortable with visitors and don’t interfere with the cleaning process.

That said, their safety and supervision are your responsibility. If your pet is anxious around strangers, territorial, or likely to interrupt the cleaning, we recommend keeping them in a separate area during our visit to ensure a smooth and stress-free experience for everyone.

We love animals and want to make sure both your pets and our team stay safe and happy!

Yes, we do! As a small thank you for your service, we proudly offer our Military Appreciation Discount to all active and retired military members.

🎖️ 5% Off Recurring Maintenance Services
Use Discount Code: HERO5

This discount applies to ongoing maintenance cleanings

We accept debit or credit card payments only.

All clients are required to have a valid card on file prior to any scheduled service. Your card will be securely charged after each visit is completed.

You can manage your payment method, view upcoming appointments, and access your visit and charge history anytime through our secure customer portal.

For recurring clients, your card is typically charged after the cleaning is completed, usually within 1–2 days, but it may take up to 5 days in some cases.

For one-time cleanings or first-time visits, we pre-authorize your card up to 5 days before the appointment. This may show as a pending transaction and is finalized once the service is completed.

In some cases—such as large, one-time cleanings that require a bigger team—we may require a booking deposit in advance. If that applies to your service, we’ll clearly communicate the amount and timing with you beforehand.

Yes, in some cases. Your card is charged automatically after each service is completed. However, if the card is declined or we’re unable to process the payment for any reason, we’ll send you an invoice with payment instructions—due within 24 hours.

If you reach out to us, we’re happy to extend the due date up to 7 days upon request. However, if the invoice remains unpaid after 7 days, a $30 late fee will apply, plus an additional $10 per day for each day the balance remains overdue beyond that point.

We encourage open communication—if you’re ever unsure or need flexibility, just let us know. We’re always happy to work with you.

Absolutely! You can read what our clients have to say by visiting the Reviews section on our website, or by checking out our ratings and feedback on Google and Facebook.

To respect our clients’ privacy, we don’t share direct contact information or personal references—but we’re proud to let our public reviews speak for themselves.

We’re proud to partner with Cleaning for a Reason, a national nonprofit that provides free home cleaning to individuals undergoing cancer treatment. Through this partnership, Erika’s House Cleaning offers complimentary cleanings to local cancer patients, helping ease the burden of household chores during an incredibly difficult time.

Our goal is to give patients one less thing to worry about—so they can focus on rest, healing, and their well-being, while we take care of the cleaning.

At Erika’s House Cleaning LLC, we believe in transparency and setting clear expectations. Our General Terms and Conditions outline how we operate, what’s included in our services, and what you can expect from us.

By scheduling a service, you agree to these terms. We encourage all clients to review them at: www.erikas-housecleaning.com/terms-conditions

If you have any questions, we’re always happy to help clarify anything!