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General Terms and Conditions
Effective: 05/01/2025
Erika’s House Cleaning LLC
5635 Industrial Pl, Colorado Springs, CO 80916
Email: info@erikas-housecleaning.com, Phone: (719) 510-0323
1. Acceptance of Terms and Service Details
The Client agrees to comply with all these General Terms and Conditions by scheduling or continuing with Erika’s House Cleaning LLC services. Read Entirely.
Service specifics such as the location, rates, additional services, in addition to these Terms and Conditions, will be outlined in the Estimate given to the Client by Erika’s House Cleaning LLC prior to the service.
The service will be carried out in accordance with the policies, standards, and guidelines set by Erika’s House Cleaning LLC, as outlined on www.erikas-housecleaning.com/services and www.erikas-housecleaning.com/terms-conditions
2. Understanding Our Cleaning Services – Review Service Specifics
To ensure the Client receives the best possible service, we encourage reviewing the specific details of what each of our cleaning services includes. Please note that our services are defined by the processes we follow—what is done and how it is done. However, we cannot guarantee specific results, as the Client selects the service level, and some conditions or tasks may fall outside the scope of the chosen service.
Full service descriptions are available at: www.erikas-housecleaning.com/services
3. Service Scope Specifics Clarification
Erika’s House Cleaning provides the following services as part of our usual scope of work:
3.1. Recurring Maintenance Cleaning
Scheduling Options: Every 1, 2, or 4 weeks as ongoing recurring service.
This service is designed as an ongoing, regularly scheduled cleaning to help maintain a clean and comfortable home after an initial deep clean.
To get the best results, your home should be in a “ready-to-clean” condition before each visit. You can find helpful tips in our guide: https://www.erikas-housecleaning.com/help-us-help-you
Need help getting your home ready? No problem! We can arrange add-on services to assist with preparation.
Estimates are based on homes in average condition, unless discussed otherwise during the estimate process. For full details on what’s included in this service, visit: https://www.erikas-housecleaning.com/recurring-maintenance-cleaning
3.2. Top-to-Bottom Deep Cleaning
Scheduled As Needed – One-Time Service
This is the perfect option for clients looking for a detailed, all-over clean—similar to a thorough spring cleaning.
Whether you’re preparing for guests, catching up after a busy season, or just want to refresh your entire home, this service is a great choice. For full details on what’s included, visit: https://www.erikas-housecleaning.com/top-to-bottom-deep-cleaning
3.3. Move-In/Move-Out Cleaning (Vacant Homes)
Scheduled as needed – one-time service
Designed for empty homes, including interior cleaning of cabinets, closets, and more. Ideal before moving in or after moving out. Service details can be found at: https://www.erikas-housecleaning.com/move-in-and-move-out-cleaning
3.3.1.Additional Terms for Move-In/Move-Out Cleanings
Empty Home Requirement: These services are for vacant homes free of furniture, décor, personal belongings, and trash. Please ensure the space is empty prior to our arrival.
Cabinet & Appliance Cleaning: Cabinets, refrigerators, and freezers must be fully emptied in order to be cleaned.
Trash Policy: We do not manage excessive trash. Clients must dispose of all personal hygiene items and sensitive waste in appropriate bins before service.
Scheduling & Duration: These cleanings may take the entire day or, for larger properties, multiple days. We will notify you if additional time is needed. Please avoid scheduling other services (e.g., carpet cleaning, painting, plumbing) on the same day. All service dates are subject to availability and may change due to unforeseen circumstances.
3.4. Requests Outside Our Standard Scope
If a Client requests services outside our usual scope of work, we may be able to accommodate them with add-on options or custom services, depending on availability and team capability. Approval for any out-of-scope services is at the sole discretion of Erika’s House Cleaning LLC.
4. Canceling and Rescheduling Policy
Clients must notify us of any cancellation or rescheduling requests at least 72 hours prior to the scheduled cleaning time. Failure to do so will result in a $50.00 cancellation fee.
If a cancellation or rescheduling request is made within 24 hours of the scheduled service, a fee equal to 50% of the scheduled service cost will be charged.
If the 72-hour notice window includes a weekend, holiday, or falls outside of our regular business hours, Clients must still submit their notice via text or email at least 72 hours in advance. Please include all relevant details for rescheduling. We will respond as soon as possible during business hours.
These cancellation or rescheduling fees are due on the day the change is made. For Clients with a card on file, charges will be processed automatically within 5 days following the cancellation.
4.1. Service Frequency Adjustments Due to Cancellations
If a Client cancels a weekly cleaning, the bi-weekly rate (every 2 weeks) will be charged for the next visit. If a bi-weekly cleaning is canceled or rescheduled and the time between visits exceeds 19 days, the monthly rate (every 4 weeks) will apply for the next cleaning. If the time between any recurring cleanings exceeds 5 weeks for any reason, the next visit will be billed at 120% of the monthly rate.
4.2. Rescheduling Due to Illness
If anyone in the Client’s household is experiencing a contagious illness, we must be notified before the scheduled appointment. We will evaluate the situation and let the Client know if service can proceed, depending on factors such as: Whether the Client will be present during the visit. Whether precautions like isolating sick individuals or pre-disinfecting surfaces (e.g., spraying with disinfectant) can be taken.
Please note that cancellations or rescheduling due to illness remain subject to our standard cancellation policy.
If the Client fails to inform Erika’s House Cleaning LLC of a contagious illness before the scheduled service, and our team determines a safety risk is present, we reserve the right to terminate the visit immediately, and the Client will be charged the full service fee.
5. Custom Services
If a Client requests a custom cleaning service that falls outside our standard service packages (as listed in our Terms, on our website, or in the Customer Portal), the full scope of work and all applicable charges will be clearly outlined in the service offer or estimate.
6. On-Request Areas and Add-On Cleaning Services Policy
On-Request Areas and Add-On Cleaning Services are supplementary to the Client’s regular cleaning services and are not available as standalone appointments. These services may be added to any regularly scheduled cleaning visit. For the best rates, our standard Add-On services are available through the Customer Portal or by request directly from our team.
To ensure we can accommodate the request, we kindly ask that all On-Request or Add-On services be scheduled at least 7 days in advance, and no later than 11:00 AM on the last Friday before the scheduled cleaning appointment.
Pricing for unscheduled or on-site Add-On requests—including areas not covered in prior estimates or not listed under the standard Add-On rates available in the Client Portal: $0.12/sq ft for Maintenance Cleaning, $0.20/sq ft for Top-to-Bottom Deep Cleaning, $0.32/sq ft for Move-In/Move-Out Cleaning
7. Extra Work
If the Client would like to request additional tasks beyond their regular cleaning routine, they must contact us at least 7 days in advance, and no later than 11:00 AM on the last Friday before the scheduled visit. This allows us to allocate extra time or assign additional team members if necessary.
Requests with shorter notice will be considered based on availability. Additional charges may apply. Erika’s House Cleaning LLC reserves the right to review and adjust rates when necessary. If our technician or team determines during the cleaning that the home’s condition is significantly different than what was scheduled, we will follow the process outlined in the “Estimated Price Clarification” section of these Terms and Conditions.
8. Special Treatment
If any of the Client’s belongings—such as furniture, decorations, art pieces, or items of sentimental value—require special handling or should be treated with extra caution, the Client must notify Erika’s House Cleaning LLC in writing prior to the service.
If there are any extremely valuable or fragile items, we recommend that these be dusted or cleaned only by the Client, as our team will not handle such items unless otherwise agreed upon.
9. Equipment and Supplies
The Client is expected to provide the following: A toilet brush by each toilet to be cleaned. Any trash baskets, liners, or bags they wish to have replaced.
All other standard cleaning supplies and equipment will be provided by Erika’s House Cleaning LLC.
If the Client has allergies or preferences for specific brands or products, they must provide: Their preferred products. Clear usage instructions. Relevant Safety Data Sheets (SDS) – This must be communicated in writing at least 7 days in advance of the scheduled service. A minimum $20 charge per visit applies when using Client-supplied products or equipment. Additional charges may apply if using these items extends the service duration.
Erika’s House Cleaning LLC reserves the right to decline the use of certain products or equipment. Disclaimer: If the Client requests or requires the use of their own supplies or equipment, Erika’s House Cleaning LLC assumes no liability for the condition, performance, or any damage resulting from their use.
10. Utility Requirements
To perform our services effectively, we require access to both cold and hot running water in the kitchen and all bathrooms scheduled for cleaning. In addition, electricity and adequate lighting must be available in all service areas.
It is the Client’s responsibility to ensure these utilities are functioning and accessible at the time of service. If the necessary utilities are unavailable, our ability to complete the cleaning may be compromised. In such cases, the Client remains responsible for the full service charge.
11. Distractions and Additional Time
If we encounter distractions that impede our work, such as roaming pets, visitors, or other professionals (e.g., contractors) interfering with our routine, we reserve the right to bill for the additional time spent at the residence.
12. Special Offers, Promotions, and Customized Services
Please note that any Special Services, Special Offers, Promotions, or Discounted Services may be subject to additional specific terms and conditions.
If these terms are not included within this General Terms and Conditions document, they will be provided separately to the Client along with the Estimate or Offer for the respective service. Clients are responsible for reviewing and understanding these specialized terms before proceeding with the service.
Failure to adhere to the applicable terms may result in additional charges.
12.1. Initial Cleaning Discount
Clients who choose an Initial Cleaning Discount with a Top-to-Bottom Deep Cleaning receive a special discounted rate. To qualify for this discount, the Client must schedule a minimum of six (6) Recurring Maintenance Cleaning services to be completed within seven (7) months following the Initial Cleaning.
The first Recurring Maintenance Cleaning must be scheduled no later than five (5) weeks after the Initial Top-to-Bottom service. It is the Client’s responsibility to ensure all six cleanings are scheduled and completed within the specified timeframe.
If the six cleanings are not completed within this period—or if the Client cancels Recurring Maintenance Service before fulfilling the commitment—the Client will be billed for the amount of the initial discount. This amount is due within seven (7) days of the invoice being issued.
12.2. Special Offer – Recurring Maintenance Service Without Initial Deep Clean
This offer may be extended to Clients whose homes are in better-than-average condition and who choose to begin Recurring Maintenance Cleaning without first scheduling a Top-to-Bottom Deep Cleaning.
To participate, the Client must commit to a minimum of six (6) cleanings to be completed within seven (7) months. Early cancellations will result in a fee equal to 50% of the remaining balance for the committed services.
Eligibility for this offer is determined solely at the discretion of Erika’s House Cleaning LLC.
13. Estimate Clarification (Estimates and Walk-Throughs)
13.1. In-Person Walk-Through
We highly recommend and offer a free in-person walk-through of the Client’s home. This allows our representative to: Confirm the accuracy of any online or phone-based estimates, answer questions, understand the Client’s expectations, and provide professional suggestions to ensure the best start for ongoing maintenance services, including the initial cleaning.
This process helps ensure pricing is accurate and all expectations are clear before the service visit.
13.2. Online or Phone Estimates
Estimates provided online or over the phone are based on the information given by the Client (e.g., size, layout, occupancy, etc.). These estimates assume an average home condition—that is, a home that is regularly maintained with no significant “old dirt buildup.”
If the Client informs us in advance that the condition of the home differs from average, we’re happy to adjust the estimate accordingly or offer a free in-person walk-through to ensure the most accurate pricing.
This helps prevent discrepancies between the estimate and the actual service requirements on the day of the visit.
13.3. Difference Between Estimate and Actual Conditions
If, upon arrival or during the cleaning, we determine that the condition, size, occupancy, or scope of the requested service differs from what was originally estimated, we will proceed as follows:
Labor-Hour Limit: We will honor the initial estimated price and will assign the service visit with a maximum man labor-hour limit, adjusting the scope of work to match the approved price.
Additional Time Option: If completing the full service requires more time, additional man labor hours may be purchased at a rate of $58/hour. In this case, we will adjust the price to reflect the actual work required to meet our cleaning standards.
If this situation arises, we will make every effort to contact the Client to confirm their preference. If we are unable to reach the Client in time, our team will proceed with the service to the best of our ability within the approved price.
Important: If the Client chooses not to purchase additional time, our Satisfaction Guarantee Policy will not apply, as we cannot guarantee full completion of the service in the full scope. If the Client decides to cancel the service after our team has arrived, a Lock-Out Fee will be charged.
13.4. Rate Adjustments for Recurring Services
We reserve the right to re-evaluate and adjust recurring maintenance cleaning rates as needed. In such cases, the Client will be notified of any base rate changes prior to the next scheduled service and will have the option to discontinue the service if they do not accept the updated pricing.
14. Safety
The Client is responsible for maintaining a safe environment in the home during our visits, in line with reasonable safety expectations. If a situation arises where any Erika’s House Cleaning team member feels unsafe due to environmental conditions or the behavior of individuals present, we reserve the right to leave the property immediately. If the job cannot be completed due to such safety concerns, the Client will still be responsible for the full service charge.
14.1. Awareness of Our Presence
The Client must ensure that all household members are aware of our scheduled visit. During service, we ask that: Children are supervised at all times. No individuals or pets are present in active working areas.
Our team is not responsible for supervising or interacting with children or pets during service. If a safety issue arises and is not resolved promptly by the Client or another responsible adult, we reserve the right to end the service and leave the property.
14.2. Safe Reach Policy
For safety reasons, our cleaning services only cover areas that are safely reachable: For maintenance cleaning, we use an extended duster that reaches up to 3 feet. For deep cleanings (Top-to-Bottom and Move-In/Move-Out), we use a 6-foot duster for high areas upon request.
Tasks requiring a 3-step stool may be performed by trained and insured technicians; however, our team may limit this to a 2-step stool or duster-only access if any safety concern arises.
If the Client requires occasional cleaning of higher areas, this can be arranged as an add-on service. We will bring the necessary tools and assess the cost based on the task and scope.
14.3. Appliances and Furniture Moving
We do not move large appliances or heavy furniture, including refrigerators, ovens, washing machines, or items heavier than 20 pounds. This policy ensures the safety of our team and protects valuable or delicate items from damage
14.4. Moving Personal Items, Medications, Chemicals, Electronics, or Fragile Items
To protect both your belongings and our team: We do not move or handle personal items such as medications, fragile electronics, sharp objects, or household chemicals that can cost spill damage. These items should be removed or safely stored away before our team arrives. If such items need to be moved for cleaning access, we request that the Client handles them directly prior to our visit. This policy helps us avoid accidents, spills, damage, or misplacement of important or sensitive belongings.
14.5. Indoor Temperature Safety
To ensure both comfort and safety, we ask that indoor temperatures be maintained between 68°F and 72°F during service. This aligns with OSHA’s recommended range for physical labor. We reserve the right to adjust the thermostat as needed to maintain this range. If temperatures fall significantly outside this range and create an unsafe or uncomfortable environment, we reserve the right to leave the home at any time.
15. Preparation for Cleaning
To ensure the best possible results, the Client is responsible for preparing the home to be “ready to clean” before our team arrives. A well-prepared home allows us to clean more thoroughly and efficiently.
15.1. Before Our Arrival
To ensure a smooth and effective cleaning, please prepare your home by doing the following: Pick up clothing, toys, and general household items. Wash or put away dishes. Clear clutter from surfaces to be cleaned. Properly dispose of all trash—including personal hygiene products and other sensitive waste—in appropriate bins. Ensure surfaces are free of clutter, dishes, or personal items. For countertops with more than five small items, we recommend placing them in a tray or box for easier relocation. This allows us to clean the entire surface thoroughly. If surfaces are not adequately prepared, we will dust around the items and clean only accessible areas..
15.2.Respect for Personal Belongings
For your privacy and our efficiency, we do not clean, move, or organize personal belongings, including: Dishes, groceries, or laundry. Makeup, jewelry, wallets, or purses. Paperwork, documents, or craft materials. Please remove or secure these items before our arrival to allow cleaning of the underlying surfaces.
15.3. Documents and Confidential Items
We respect your privacy. We do not handle or reorganize personal paperwork or sensitive documents. Please ensure all confidential materials are safely stored prior to service.
15.4. Surface Preparation Assistance – as Add-On Service
If you need help getting your home ready, we offer an add-on service to assist with surface preparation. This may include:Moving toys, pet items, and large quantities of cosmetics or bath products – Decluttering surfaces.
The Client must provide a box or basket for temporary storage.
Please note: We do not organize or return items to their original positions after cleaning.
16. Pets
We are pet-friendly but appreciate the Client’s help in ensuring pets are secure and safe. The Client should inform us of any special requirements for safeguarding pets. However, pets are always the Client’s responsibility, and the Client takes full liability for our team members’ safety when working in the presence of their pets and their pet’s safety during our services. Suppose the Client or another designated person does not resolve any safety risk situation involving the pets in a reasonable time manner. In that case, we reserve the right to leave the job at any time with a full-service charge.
17. Plants
Due to the individual care of plants, we cannot water or maintain them.
18. Property Access and Arrival Guidance
Clients must provide clear instructions for accessing the property in advance and ensure the home is accessible at the scheduled service date and time.
Erika’s House Cleaning LLC does not keep keys. If a key is needed for entry, please use an exterior lockbox or provide a garage or door code.
If access instructions are not provided in advance, we assume the Client or a designated person will be present at the time of service. If the Client would like us to leave the property in a specific way (e.g., locking up differently than how we entered), that must also be communicated ahead of time to prevent unnecessary waiting.
18.1. Lock-Out Policy (Missed Appointment)
If our team is unable to access the property during the scheduled arrival window, we will attempt to contact the Client. If access cannot be granted in a timely manner, up to 100% of the service price may be charged. This lock-out fee is due on the day of the missed appointment. Clients with a card on file will be charged automatically within five days of the missed service.
If the Client cancels the service upon our arrival, the same lock-out fee applies.
18.2 Security Alarm
The Client is responsible for ensuring that any alarm systems are disarmed prior to our arrival. If we are unable to enter the property due to an active alarm, a lock-out fee will be charged as outlined above.
18.3.Arrival Window
We provide a two-hour arrival window for all scheduled services. This allows flexibility for delays due to traffic or extended time at earlier appointments. We kindly ask that the Client be prepared for our arrival at any time within this two-hour window. In most cases, we are able to send an “On Our Way” message with a more specific arrival time when our team begins traveling to your location.
18.4. Weather Conditions & Emergency Closures
The safety of our team is a top priority. In the event of severe weather or unsafe road conditions, we may need to reschedule or cancel your visit. Unexpected school or daycare closures may also impact our team’s availability. In such cases, not all appointments may be completed, and we will prioritize rescheduling in the following order: Monthly Clients, Bi-weekly Clients, Weekly Clients. During weather-related disruptions or high-volume changes, we may need to communicate with multiple Clients. Please expect updates via text message for any delays, changes, or rescheduling notices.
19. Payment Terms
19.1. Payment Method and Terms
We accept payments by Card only. Please note that we do not accept cash or check payments as a form of payment.
Card on File: A valid debit/credit card on file is required to confirm bookings of any service visit. Clients have the option to securely store their card details with us. The card will be automatically charged within 5 days following the service.
By scheduling services with Erika’s House Cleaning LLC, the Client authorizes Erika’s House Cleaning LLC to charge the card on file for any unpaid balance after the last day of the due period to prevent any late payment fees after the due date. If the card provided by the Client is declined, the Client should update the card information immediately upon notice of the declined transaction to process the payment within the due period or within 24 hours of notice about the declined transaction for Clients with a card on file.
Manual Payment: Clients must settle invoices within 24 hours of receiving them. There is no obligation to wait for an invoice. We send invoices upon request or as a reminder for unpaid services. The Client will always receive a receipt by email or text for any charge made to their card. Clients can view their invoice status, service, and payment history, make card payments, or add a card on file on the “Client Portal” at www.erikas-housecleaning.com/client-portal.
19.2 Payment Amount
The Client agrees to pay the amount listed on the Estimate prior to service and to comply with all charges in accordance with these General Terms and Conditions.
19.3. Card Pre-Authorization
To confirm a service booking, a valid debit or credit card must be kept on file.
Erika’s House Cleaning LLC may pre-authorize the full amount of the scheduled service up to five days before the appointment.
19.4. Booking Deposit
A booking deposit of up to 100% of the service charge may be required for One-Time Services, Initial Services, or larger projects. If less than 100% is charged in advance, the remaining balance is due within 24 hours of receiving the invoice. For Clients with a card on file, the balance will be automatically charged after the service is completed.
Deposit Policy: The deposit is non-refundable if the service is canceled within 5 business days of the scheduled visit or rescheduled within 72 hours. If the service is rescheduled with more than 72 hours’ notice but later canceled, the deposit still remains non-refundable.
19.5. Late Payment and Fees
If any past due unpaid balance remains, all future visits and services will be placed on hold until the balance is paid in full.
Please note: Services placed on hold due to non-payment do not pause or extend any promotional commitments (such as discounted pricing based on service frequency). If a balance remains unpaid for more than 3 days, Erika’s House Cleaning LLC reserves the right to revoke any discounts or promotional pricing applied to the unpaid service and charge or invoice the full standard rate, regardless of whether the service was paused.
If the Client fails to make the required payment—whether for service, charges, or fees outlined in these General Terms and Conditions—by the due date and has a card on file, Erika’s House Cleaning LLC is authorized to charge the outstanding balance to that card in accordance with these Terms and Conditions.
If: The Client does not have a card on file, or the card is declined, and the payment is not made within 7 days of the due date, a 10% late payment fee will be applied to the outstanding balance. If the balance is still unpaid after 14 days, an additional 3% late fee will be added to the total each week until full payment is received. In the event of non-payment, the Client will also be held responsible for any additional costs, including but not limited to collection agency fees, legal expenses, and court costs associated with recovering the unpaid balance.
20. Reporting Damages or Incidents
If any damage or incident occurs, we always make a record of the situation and inform the Client as soon as possible. If the Client is not home during our visit, we will attempt to reach the Client by the next business day at the latest. If the Client notices any damage during our visit, they should inform our team member immediately. If the Client notices any damage after our team has left their home, they should contact us immediately. If it is outside our regular business hours, they should reach us by email or text. Please always include information about the damage, including the time when it was noticed, a description, pictures, and an estimated cost of replacement or repair. This will help us process the issue as soon as possible and ensure a smooth process with our insurance if a claim needs to be filed.
21. Liability and Insurance
While we strive to work carefully in the Client’s home, we ask the Client to understand that we are human and accidents may happen. We have a limited liability for any damage above $50 per incident, or an aggregate value of $50 per year of using our services. The value must be verified for any item over $50. For all damages above $50, the limits and conditions of Erika’s House Cleaning LLC’s liability to the Client are equal to the limits and conditions of the company’s current liability insurance. Erika’s House Cleaning LLC is insured for up to $2 million aggregate per year and can provide the Client with an insurance certificate upon request. The company reserves the right to change insurance providers and will inform the Client of any changes to the insurance limits on Erika’s House Cleaning LLC’s website.
We hold no responsibility for damages or losses of items that have not been appropriately secured or for items that were previously damaged before our cleaning service. We do not take liability for items improperly installed or in previous inappropriate conditions, such as pictures hung inappropriately, etc. Additionally, we will not be held accountable for damages or losses resulting from the negligence of the Client. If any of the Client’s furniture, appliances, or accessories require extra caution due to their irregular condition and necessitate special handling, the Client must inform us in advance in writing.
22. Privacy and Conduct
At Erika’s House Cleaning, we take your privacy seriously. We do not share any personal client information with outside parties, except as outlined in the exceptions below.
Our team members are trained to be respectful in your home—they will not answer your phone or doorbell. For training, quality assurance, marketing, promotional, and internal documentation purposes, we may take photos or videos at your property. Erika’s House Cleaning retains the right to use this content (photos/videos) for marketing, training, and promotional use by default.
You may revoke this right at any time by submitting a written request. Once received, we will stop using any content created after the date of your notice. Any content captured prior to the revocation may continue to be used under the terms in effect at that time.
Exceptions: We may share client records or visual content (including photographs) with outside parties only in the following situations: To pursue collection of unpaid balances. To resolve disputes requiring mediation, arbitration, or legal action. To clarify or respond to public reviews or statements made by the client. When submitting documentation for insurance or bond claims. When required by law or legal authorities.
For full details, please review our Privacy and Cookies Policy at https://www.erikas-housecleaning.com/privacy-and-cookies-policy
23. Referral and Direct Hire Policy
If the Client directly or indirectly hires any current or former employee of Erika’s House Cleaning LLC for cleaning or any related services within the same or similar line of business, a referral fee of $2,500.00 will apply.
This policy is intended to protect Erika’s House Cleaning LLC’s investment in recruitment, training, and development of its employees. By hiring a current or former employee of Erika’s House Cleaning LLC outside of our services, the Client acknowledges that Erika’s House Cleaning LLC will no longer be responsible for that individual’s performance or conduct. This includes, but is not limited to: Liability and insurance coverage. Scheduling and reliability. Service quality and oversight. Tax and legal compliance. Information security and confidentiality.
24. Service Termination, Policy Changes, and Client Communication
Erika’s House Cleaning LLC maintains the right to refuse or discontinue service to any individual or entity at our discretion, for any reason. This encompasses instances such as non-payment or violations of our Terms and Conditions. We also reserve the right to modify these Terms and Conditions at our sole discretion. Any alterations to the Terms and Conditions will be communicated to the Client with upcoming services, typically via email or text message, to ensure transparency and awareness. If Erika’s House Cleaning LLC doesn’t enforce a policy or provision in these Terms and Conditions right away, it doesn’t mean we’ve waived our right to enforce it later. We still retain the ability to ensure all policies and provisions are followed.
25. Contact Information
25.1. New Clients for Inquiries, Estimates, etc.
Phone: Call us at (719) 510-0323, Mon – Fri, 9 AM – 5 PM. You can leave a voice message after business hours, and we will respond during our business hours.
Text: Text us at (719) 510-0323, 24/7. We will reply during our business hours or after business hours based on current availability.
Email: Email us at info@erikas-housecleaning.com, 24/7. We will reply during our business hours or after business hours based on current availability.
Online: Receive instant estimates at www.erikas-housecleaning.com.
Mailing Address: 4850 Purcell Dr, Colorado Springs 80922
25.2. Current Clients for Scheduling Changes, Visit Cancellations, Add-on Requests, etc.
Phone: Call us at (719) 375-2223, Mon – Fri, 9 AM – 4 PM. You can leave a voice message, and we will respond during our business hours.
Text: Text us at (719) 375-2223, 24/7. We will reply during our business hours or after business hours based on current availability. If reaching us after hours, this is our preferred method of communication to ensure we receive your request as soon as possible.
Email: Email us at support@erikas-housecleaning.com, 24/7. We will reply during our business hours or after business hours based on current availability.
Online: View and update information through our client portal at https://erikas-housecleaning.maidcentral.com/
Mailing Address: 4850 Purcell Dr, Colorado Springs 80922
26. Right to Refuse Service and Amend Terms
Erika’s House Cleaning LLC reserves the right to refuse or discontinue service to any individual or entity at any time, for any reason. This includes, but is not limited to, non-payment or violation of these Terms and Conditions.
We also reserve the right to modify or update these Terms and Conditions at our sole discretion, at any time. The current version is available at: www.erikas-housecleaning.com/terms-conditions
We appreciate your understanding and support of this policy, which helps us maintain the high standards of service you expect.
Thank you for your cooperation and patronage.
We are honored to clean for you and hope you enjoy your beautifully clean home as much as we enjoy cleaning it!
