Privacy and Cookies Policy

Effective Date: 05/01/2025

At Erika’s House Cleaning LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following types of personal and usage information:Personal Information (you provide directly): Name, Email address, Phone number, Details related to the cleaning services you request.

Technical and Usage Information (collected automatically): Device details such as IP address, browser type, and operating system. Site usage data, including pages visited, time spent on the site, and interactions with content.

2. How We Use Your Information

We use the information we collect to:

Provide and manage services: Including scheduling, service delivery, and customer support
Communicate with you: Send confirmations, reminders, updates, and respond to inquiries
Improve our services: Analyze website usage and customer feedback
Marketing purposes: With your consent, send promotional emails, offers, or surveys
Training and quality control: Use photos/videos internally to maintain service standards

3. Photos, Videos & Property Content

We may take photos or videos at your property for training, documentation, and marketing purposes.Erika’s House Cleaning LLC reserves the right to use this content for internal training, promotional materials, and quality control, unless the Client requests otherwise.Opt-Out Option: You may revoke this permission at any time by submitting a written request. We will discontinue the use of any content.

4. Information Sharing and Disclosure

We do not sell your personal information. We only share data in the following cases:

With service providers who support our business operations under strict confidentiality agreements
As required by law or when requested by public authorities
For collections or dispute resolution involving unpaid balances or service disagreements
When filing insurance or bond claims, if needed

5. Data Security

We use appropriate technical and organizational measures to protect your data. However, no internet or electronic transmission method is ever 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, understand visitor behavior, and personalize content.

Cookies are small text files stored on your device to help remember your preferences.
Control Options: You can set your browser to refuse cookies or alert you when cookies are used.
Third-Party Cookies: We may use trusted services like Google Analytics that place their own cookies to help us analyze site traffic.

For more details, you can review Google’s privacy and terms about how they use data on sites like ours.

7. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Request corrections or updates
Request data deletion (subject to certain limitations)
Object to direct marketing communications

To exercise your rights, contact us at: 📧 info@erikas-housecleaning.com

8. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted here, with the Effective Date updated accordingly. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this policy, please contact us:

Erika’s House Cleaning LLC
📧 info@erikas-housecleaning.com
📞 (719) 510-0323