Terms and Conditions - Cleaning Services in Colorado Springs

General Terms and Conditions

Effective: 12/26/2025

Erika’s House Cleaning LLC
5635 Industrial Pl, Colorado Springs, CO 80916
📧 info@erikas-housecleaning.com | ☎ (719) 510-0323
🌐 https://erikas-housecleaning.com/

1. Acceptance of Terms

By scheduling, receiving, or continuing services with Erika’s House Cleaning LLC (“Company”), the Client agrees to these General Terms and Conditions, the applicable Terms of Your Service Offer, and all service details provided at booking or estimate.

Legacy Clients who continue service after being notified of updated terms are deemed to have accepted the most current version. Clients who do not agree may cancel all future services with proper notice and no penalty.

2. Understanding Our Cleaning Services

Our services are defined by the scope and areas included in the selected service, not by guaranteed outcomes. Results vary based on the service type selected and the existing condition of the home.

Full service descriptions are available at:
https://erikas-housecleaning.com/services

3. Service Types

3.1 Recurring Maintenance Cleaning

Available as an ongoing service scheduled weekly, every two weeks, or every four weeks.

Recurring Maintenance Cleaning is intended only for homes in average or better condition and is designed to maintain cleanliness, not remove heavy or long-term buildup.

The home must remain “ready-to-clean” at each visit. Add-on services may be requested based on availability.

3.2 Top-to-Bottom Deep Cleaning

Scheduled as a one-time service, as needed.

Top-to-Bottom Deep Cleaning is designed to address buildup beyond routine maintenance based on the home’s disclosed condition. In many cases, a single visit provides a strong reset and noticeable improvement.

In homes with heavy or long-term buildup, achieving the best possible outcome may require more than one visit, as some buildup and dust can resettle over time. A single Top-to-Bottom visit still plays an important role in that process, though results are naturally limited by the condition and timeframe. Additional service may be recommended when helpful.

Deep Cleaning improves overall cleanliness but is not a restoration or remediation service.

3.3 Move-In / Move-Out Cleaning (Vacant Homes)

Designed for empty homes only.

The property must be free of furniture, personal belongings, décor, and trash.
Cabinets, refrigerators, and freezers must be fully emptied
Excessive trash or sensitive waste must be removed before service.
These services may require a full day or multiple visits depending on size and condition.
Avoid scheduling other contractors or services on the same day.
All service dates are subject to availability and adjustment.

4. Satisfaction Guarantee (Re-Clean Policy)

If the Client is not satisfied with the quality of service, Erika’s House Cleaning LLC must be notified within 24 hours of service completion, with a clear description of the concern.

We will return to re-clean missed areas within the original scope of the booked service.

Please note:

Refunds, discounts, or price adjustments are not issued
Re-cleans and our Satisfaction Guarantee apply only to areas and scope included in the booked service
Requests made after 24 hours may not be eligible

5. Estimates, Home Condition & Service Eligibility

All estimates are based on the information provided at booking or during an in-person estimate and reflect the home’s condition at the time the estimate is given.

For one-time services (Top-to-Bottom Deep Cleaning or Move-In / Move-Out Cleaning), the selected or described condition applies only to that specific visit.

For Recurring Maintenance Cleaning, service eligibility requires the home to be in average or better condition. Maintenance service is not intended to address heavy or long-term buildup.

If the home’s actual condition at the time of service differs from what was described at booking or estimate, or has changed between booking and the service date, our primary course of action is to complete only the work associated with the originally selected condition or service type.
In such cases, the satisfaction guarantee applies only to the originally scheduled and completed scope of service.

If requested by the Client, and subject to availability, we may offer to adjust pricing and modify the scope of work to better address the home’s actual condition.

Condition Guidance:

Average or Better
The home is cleaned regularly and remains in good overall condition, with no buildup present.

Fallen Behind
The home shows light buildup in some areas (kitchens, bathrooms, corners, high-traffic areas). All areas of the scheduled service have been cleaned within the past two months.

Challenging
The home has noticeable buildup across multiple areas. Cleaning focuses on removing accumulated dirt and grime to restore the home to a maintainable condition. All areas of the scheduled service were last cleaned within the past four months.

Extremely Challenging
The home has heavy or long-term buildup throughout. Cleaning focuses on removing substantial accumulation to significantly improve overall cleanliness. This does not include hoarding or heavily cluttered homes, and all surfaces must remain accessible.

Note: Time references are provided as general guidance. Actual condition and level of buildup are the determining factors.

6. Service Frequency & Pricing Adjustments

Recurring service pricing is based on the time between completed visits, not the originally selected schedule.

To maintain recurring pricing:

Weekly: next visit completed within 7 days of the last completed visit
Every two weeks: next visit completed within 14 days of the last completed visit
Every four weeks: next visit completed within 28 days of the last completed visit

If a visit is delayed beyond the applicable timeframe, the next service will be billed using our current pricing, based on the actual time since the last completed visit.

If more than five (5) weeks pass between visits for any reason, recurring pricing may no longer apply. In such cases, initial or reset pricing may be required and new ongoing pricing established.

7. Cancellations, Rescheduling & Lock-Outs

To avoid cancellation or rescheduling fees, Clients must notify us at least 2 days before the scheduled visit, by 5:00 PM. The cutoff schedule is as follows:

Monday service → cancel by Friday 5:00 PM
Tuesday service → cancel by Saturday 5:00 PM
Wednesday service → cancel by Sunday 5:00 PM
Thursday service → cancel by Monday 5:00 PM
Friday service → cancel by Tuesday 5:00 PM
Saturday service → cancel by Wednesday 5:00 PM
Sunday service → cancel by Thursday 5:00 PM

Late cancellations made after the above cutoff times are subject to a fee of up to 50% of the service price.

Same-day cancellations are subject to a fee of up to 100%.

If our team arrives and cannot access the home, or the service is canceled upon arrival, up to 100% of the service price may be charged.

Canceling or delaying a visit may also affect recurring pricing, as recurring rates are based on the time between completed services.

8. Scheduling, Arrival Windows & Online Booking Review

Services are scheduled by date, not by exact time. Clients must allow access and keep service areas accessible for the entire scheduled service date, between 8:00 AM and 8:00 PM.

Arrival windows, “on-the-way” messages, and estimated arrival times are provided as a courtesy only and are not guaranteed.

All online bookings are subject to review and confirmation. Schedule adjustments may be required due to availability, routing, or staffing considerations.

9. Company-Initiated Cancellations or Rescheduling

Erika’s House Cleaning LLC reserves the right to cancel, delay, or reschedule any service visit at any time and for any reason, including but not limited to availability, staffing, routing, emergencies, safety concerns, weather conditions, or other operational needs.

If a service is canceled or rescheduled by Erika’s House Cleaning LLC, no cancellation or rescheduling fees will be charged to the Client for that visit.

All service appointments are subject to availability and are not guaranteed. While we make reasonable efforts to maintain scheduled services, Erika’s House Cleaning LLC is not responsible for any indirect, consequential, or replacement costs incurred by the Client as a result of a canceled, delayed, or rescheduled visit.

10. Payment Terms

A valid debit or credit card is required to confirm bookings and must remain on file for upcoming services
Payment is due at the time of service and may be processed within five (5) days after completion.
Invoices unpaid after 7 days accrue $10 per day until paid
Future services may be paused for unpaid balances

11. Add-On Services

Add-on services are optional, not guaranteed, and subject to availability. Advance notice improves accommodation.

Pricing and availability are confirmed through the Client Portal or by our team.

12. Cleaning Supplies & Equipment

Erika’s House Cleaning LLC provides all standard cleaning supplies and equipment.

We generally do not use client-supplied products, except for the following limited exceptions:

Trash bags (if trash collection or liner replacement is requested)
Clorox Tilex (or equivalent) for bathroom mold or pink bacteria
– original packaging required
– one bottle per bathroom
Client-preferred stainless-steel cleaner or polish

All client-supplied products must be clearly labeled and provided at the time of service. Use of other products may incur a $20 per-visit charge or be declined.

We assume no liability for the performance, safety, or results of client-supplied products or equipment.

13. Safety & Work Conditions

The Client is responsible for maintaining a safe environment.

We may, at our discretion, leave immediately if conditions are unsafe, including but not limited to:

Aggressive pets
Hazardous conditions
Unsafe individuals
Undisclosed contagious illness
Unsafe temperatures or access conditions

If service cannot be completed due to safety concerns, the full service charge may apply at the Company’s discretion.

We clean only areas that are safely reachable using standard tools. We do not move heavy furniture or appliances and do not handle medications, chemicals, fragile electronics, or personal items.

14. Preparing Your Home for Service

Homes must be “ready-to-clean” at the time of service.

Access: You are responsible for ensuring we can access the home at the scheduled time and that service areas remain accessible during the visit. We do not keep keys; we recommend a lockbox or entry code.

Utilities: We require functioning hot/cold water and electricity with adequate lighting. If utilities are unavailable, the Client remains responsible for the full service charge.

Preparation: To support efficient cleaning, please pick up clutter, secure valuables, and keep service areas accessible. Prep guidance: https://erikas-housecleaning.com/help-us-help-you

15. Damage, Liability & Insurance

Any damage believed to be related to a service visit must be reported within 72 hours of service completion. Reports should include a description of the issue, photos, and any relevant details to allow proper review.

Our responsibility for minor damage is limited to up to the cost of the affected service visit, subject to verification.

For any damage exceeding the lesser of the service visit cost or $500, the matter must be handled through Erika’s House Cleaning LLC’s liability insurance provider and in accordance with their claims process.

Repairs or replacements must not be initiated before: Notifying Erika’s House Cleaning LLC, and Either agreeing in writing on a direct resolution for minor damage or receiving guidance from the insurance provider regarding next steps. Repairs made before completing this process are not eligible for reimbursement or insurance consideration.

The determination, coverage, approval, denial, and payment amount issued by the insurance provider constitute the full and final resolution of such claims. Erika’s House Cleaning LLC’s financial responsibility is strictly limited to the lower of (a) the service visit price or (b) $500 per Client, regardless of the insurance outcome, including partial payment or claim denial. We are unable to cover, reimburse, or compensate for any amounts beyond this limit.

While we will reasonably assist with the insurance process when applicable, no additional compensation or out-of-pocket payment will be made beyond the limits stated above.

Erika’s House Cleaning LLC is fully insured, with liability coverage up to $2,000,000 aggregate.

16. Privacy & Conduct

We do not share personal client information with outside parties except as necessary to operate the business, resolve disputes, pursue unpaid balances, respond to public claims/reviews, comply with law, or submit documentation for insurance/bond claims.

For training, quality assurance, and marketing purposes, we may take photos/videos at the property. You may revoke marketing use in writing; revocation applies going forward.

17. Non-Solicitation & Direct Hire Policy

To protect our investment in recruiting, training, and retaining professional cleaning technicians, Clients agree not to directly or indirectly hire, solicit, or engage any current or former employee or contractor of Erika’s House Cleaning LLC for cleaning or related services outside of our company.

This restriction applies during the service relationship and for twelve (12) months following the Client’s last completed service visit.

If a Client violates this policy, a referral and training recovery fee of $2,500 may apply. This fee reflects the costs associated with recruitment, training, insurance, supervision, and operational overhead.

If a Client chooses to hire a current or former team member outside of Erika’s House Cleaning LLC, the Client acknowledges that Erika’s House Cleaning LLC assumes no responsibility or liability for that individual’s work, conduct, insurance coverage, tax compliance, or performance.

18. Right to Refuse Service & Policy Changes

We reserve the right to refuse or discontinue service at our discretion.

Terms may be updated at any time. Continued service constitutes acceptance of the most current version available at:
https://erikas-housecleaning.com/terms-conditions

19. Governing Law

These Terms and Conditions are governed by the laws of the State of Colorado. Any disputes arising from or related to services provided by Erika’s House Cleaning LLC shall be resolved in the appropriate courts located in El Paso County, Colorado.

We appreciate your understanding and support of this policy, which helps us maintain the high standards of service you expect.

Thank you for your cooperation and patronage.

We are honored to clean for you and hope you enjoy your beautifully clean home as much as we enjoy cleaning it!